Service Management: The New Paradigm in Retailing
Description*
Service Management: The New Paradigm in Retailing examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
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Where to Find It and Borrowing Time
Service Management is shelved as Call #HF5429 .S47 2012.
As a book it can be found on Bookstack # 1- Shelf # 15. This book can be checked out for a period of 2 weeks for students, faculty and staff.
About the Author*
Jay Kandampully: Dr. Jay Kandampully is an internationally recognized leader in the field of services management. Jay is a professor in services management and hospitality at The Ohio State University, USA. He also serves as a visiting professor at University of Innsbruck, Austria; Nanjing University of Science and Technology, China; Prince of Songkla University, Thailand; University of Mauritius. Jay is the Editor in Chief of the international journal, Managing Service Quality; and serves on the editorial advisory board of 12 refereed international journals. He also serves as the services management columnist for the Columbus business periodical ‘Business First’. He holds a PhD in service quality management, and an MBA, specialising in services marketing, both from the University of Exeter, England. His undergraduate degree was in Hotel Management from Salzburg, Austria and from the University College Birmingham, UK. His educational qualifications have been well supported by nine years managerial experience in Europe, India and in the USA. Additionally, he speaks six languages.
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